• Facility : Housed in a physically secure, air and power conditioned vault inside a hardened access controlled, secure and monitored data center.
• Power : Servers utilize dual / redundant power supplies. Servers supported by redundant uninterruptable power supply backed by a natural gas generator
• Data Security : Each practice receives an isolated, separate and dedicated database instance (HIPPA Required)
• Data Backup : Database server drives are mirrored using RAID, database is encrypted and backed up nightly to local disk storage, encrypted nightly backups are then copied to a second data center
• Internet Bandwidth : Dedicated 60 MB network bandwidth service for both upload and download
• Isolated behind Firewall and a DMZ, tested quarterly for intrusion vulnerability
• Availability monitoring – Internal and external services monitor systems availability and on 30 second intervals 24 x 7 x 365. Availability alters sent to second and third tier support organization for management.  

Software as a Service (SaaS)

Software as a service (or SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.  SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. Whatever the name, SaaS applications run on a SaaS provider’s servers. The provider manages access to the application, including security, availability, and performance. 

SaaS: The Payoff

SaaS customers have no hardware or software to buy, install, maintain, or update. Access to applications is easy: You just need an Internet connection. 

SaaS Characteristics

A good way to understand the SaaS model is by thinking of a bank, which protects the privacy of each customer while providing service that is reliable and secure—on a massive scale. A bank’s customers all use the same financial systems and technology without worrying about anyone accessing their personal information without authorization.